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Refund Policy

Effective date: 28 February 2026  ·  Last updated: 2 July 2026

Where you bought your subscription determines how refunds work. Purchases made in the iOS app go through Apple In-App Purchase — refunds are handled by Apple (see Section 0). Purchases via the Telegram bot or the web (Telegram Stars or Paddle.com, our merchant of record) are covered by the money-back guarantee below.

We want you to be completely satisfied with YumYummy. This Refund Policy explains when and how you may request a refund for your subscription.

0. Purchases Made in the iOS App (Apple App Store)

Subscriptions purchased inside the iOS app are sold and billed by Apple. In line with Apple's policies, all refund requests for App Store purchases are handled by Apple, not by us — we are unable to issue or process them. To request a refund, visit reportaproblem.apple.com or go to Settings → your Apple Account → Subscriptions. The 14-day money-back guarantee in Section 1 applies only to web and Telegram purchases.

1. 14-Day Money-Back Guarantee (Web & Telegram purchases)

This guarantee applies to purchases made via the Telegram bot or the web (Telegram Stars or Paddle). For iOS app purchases, see Section 0. If you are a new subscriber and are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription payment. This guarantee applies to:

To qualify for the money-back guarantee, your request must be received within 14 calendar days of the original payment date. After this period, refunds are granted only at our discretion in exceptional circumstances (see Section 3).

2. How to Request a Refund

You have two ways to request a refund:

Option A — via Paddle (recommended)

Paddle manages all billing on our behalf. You can request a refund directly through:

Option B — via YumYummy support

Contact us directly and we will process the refund request with Paddle on your behalf:

When contacting us, please include your Telegram username and the email address used at checkout to help us locate your order quickly.

3. Refunds for Renewals & Exceptional Circumstances

Subscription renewal payments are generally non-refundable. However, we will consider refund requests on a case-by-case basis if:

We strongly encourage you to contact us before raising a chargeback with your bank. We are happy to resolve issues quickly and cooperatively. Unwarranted chargebacks may result in suspension of your account.

4. Cancellation vs. Refund

Cancelling your subscription stops future charges but does not automatically generate a refund for the current billing period. If you wish to receive a refund for an amount already paid, you must submit a refund request as described above.

After cancellation, you will continue to have access to the Service until the end of the current billing period.

5. Subscription Cancellation Instructions

To cancel your subscription without requesting a refund:

6. Refund Processing Time

Approved refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

7. Changes to This Policy

We may update this Refund Policy at any time. We will notify you of material changes through the Service or by email. The updated policy applies to purchases made after the new effective date; purchases made before that date remain subject to the policy in effect at the time of purchase.

8. Contact

If you have any questions about this policy, please reach out: