Support & Contact

We're here to help. Expect a response within 1–2 business days.

Billing & Subscription Issues

How you manage your subscription depends on where you signed up:

• iPhone app (Apple App Store): your YumYummy subscription is billed by Apple. Manage or cancel anytime on your iPhone: Settings → [your name] → Subscriptions → YumYummy, or in the App Store app under your account → Subscriptions. You can also restore an active purchase in the app via Profile → Restore purchases.
• Telegram Stars subscriptions: manage or cancel via Telegram Settings → My Stars → Subscriptions.
• Card subscriptions (Paddle): use the "Manage subscription" button in the bot's Profile section, or contact Paddle's buyer support via your order receipt email or at paddle.com/help.
• You can always contact us directly at nikikurb@gmail.com and we will resolve the issue promptly.

Technical Issues

If the app or bot is not responding, giving incorrect nutrition data, or you experience any other technical problem, please reach out by email with a brief description of the issue and either your Telegram username or the email address on your app account. Screenshots or example messages are always helpful.

Refund Requests

App Store (iPhone) purchases are handled by Apple: request a refund at reportaproblem.apple.com or via Settings → [your name] → Subscriptions. For Telegram Stars or card (Paddle) purchases, please see our Refund Policy and email us at nikikurb@gmail.com with the subject line "Refund Request", including the email address used at checkout.

Complaints

If you have a complaint, please contact us at the email or phone number above. We aim to acknowledge all complaints within 2 business days and resolve them within 14 business days. If you are not satisfied with our resolution, you may escalate to the appropriate consumer protection authority in your country of residence.

Privacy & Data Requests

To request access to, correction of, or deletion of your personal data, please email nikikurb@gmail.com with the subject line "Data Request". We will respond within 30 days. See our Privacy Policy for full details of your rights.