Support & Contact

We're here to help. Expect a response within 1–2 business days.

Billing & Subscription Issues

Payments are processed via Telegram Stars (XTR) inside the Telegram app or by bank card through Paddle.com, our merchant of record.

• Telegram Stars subscriptions: manage or cancel via Telegram Settings → My Stars → Subscriptions.
• Card subscriptions (Paddle): use the "Manage subscription" button in the bot's Profile section, or contact Paddle's buyer support via your order receipt email or at paddle.com/help.
• You can always contact us directly at nikikurb@gmail.com and we will resolve the issue promptly.

Technical Issues

If the bot is not responding, giving incorrect nutrition data, or you experience any other technical problem, please reach out by email with a brief description of the issue and your Telegram username. Screenshots or example messages are always helpful.

Refund Requests

Please see our Refund Policy for full details. To request a refund, email us at nikikurb@gmail.com with the subject line "Refund Request" and include the email address used at checkout.

Complaints

If you have a complaint, please contact us at the email or phone number above. We aim to acknowledge all complaints within 2 business days and resolve them within 14 business days. If you are not satisfied with our resolution, you may escalate to the appropriate consumer protection authority in your country of residence.

Privacy & Data Requests

To request access to, correction of, or deletion of your personal data, please email nikikurb@gmail.com with the subject line "Data Request". We will respond within 30 days. See our Privacy Policy for full details of your rights.