Support & Contact

We're here to help. Expect a response within 1–2 business days.

Billing & Subscription Issues

All payments are processed by our Merchant of Record, Paddle.com. For billing queries, refunds, or subscription management, you can either:

• Contact us directly at nikikurb@gmail.com and we will handle it with Paddle on your behalf; or
• Contact Paddle's buyer support directly via the link in your order receipt email, or at paddle.com/help.

Technical Issues

If the bot is not responding, giving incorrect nutrition data, or you experience any other technical problem, please reach out by email with a brief description of the issue and your Telegram username. Screenshots or example messages are always helpful.

Refund Requests

Please see our Refund Policy for full details. To request a refund, email us at nikikurb@gmail.com with the subject line "Refund Request" and include the email address used at checkout.

Complaints

If you have a complaint, please contact us at the email or phone number above. We aim to acknowledge all complaints within 2 business days and resolve them within 14 business days. If you are not satisfied with our resolution, you may escalate to the appropriate consumer protection authority in your country of residence.

Privacy & Data Requests

To request access to, correction of, or deletion of your personal data, please email nikikurb@gmail.com with the subject line "Data Request". We will respond within 30 days. See our Privacy Policy for full details of your rights.